Refund Policy

We have provided comprehensive product and service information on our website to ensure that you find the perfect software solution. For personalized assistance, feel free to contact our sales or customer service team.

Even so, we understand that unexpected issues may arise due to the nature of our products. To ensure your satisfaction, we recommend reviewing our Refund Policy before making a purchase.

As our products are intangible and cannot be returned, we wil return your investment provided that:

•  We fail to deliver the software as outlined in our official quotation.

•  We are unable to resolve the issue within a reasonable timeframe.

•  We fail to meet the schedule as agreed upon in the official quotation by more than two months, excluding delays caused by client-requested changes.

We will either issue a full refund or offer a replacement product of equal or similar value at the customer’s discretion without any compensations or additional reimbursements.

There are certain cases that are not eligible for a refund, including:

•  If the client fails to follow the instructions from the Infinite Open Source Solutions LLP Customer Service Team or fails to provide the required assistance.

•  If a fix or workaround is available for the reported issue.

•  If the software was purchased in error or based on a misunderstanding of its capabilities.

•  If the issue is caused by the client’s system configuration, network settings, or a third-party application or device.

• If the software purchased from us was lost, stolen, damaged or traded.