Infinite MLM Software – Service Level Agreement

This Service Level Agreement (SLA) governs the business relationship, terms, responsibilities, and service expectations between Infinite Open Source Solutions LLP and clients utilizing the Infinite MLM Software Platform, including its MLM, eCommerce, or customized software solutions.

1. Service Prerequisites

To initiate the project, the client must provide the company name, logo, contact details, business content, case studies, and design preferences.

2. Software Development Phases

2.1. Phase 1 – Requirements & Quotation

2.2. Phase 2 – Development

2.3. Phase 3 – Quality Assurance

2.4. Phase 4 – Launch

3. Service Agreement
3.1. Service Scope
  • ● Support via phone, email, WhatsApp, or any preferred channel with remote or on-site assistance as needed.
3.2. Service Provider Responsibilities
  • ● Error correction and timely response to incidents
3.3. Service Assumptions
  • ● All service changes will be communicated
4. Service Management
4.1. Service Availability
  • ● Telephone Support: Telephone support will be available during the time period stated in the sales agreement.>
  • ● Email Support: Email support will be available during the time period stated in the sales agreement.
4.2. Service Request Channels
  • ● Telephone
  • ● Email
  • ● Any channel as per the need and convenience of the customer
4.3. Response Times
  • ● We will deliver services promptly, prioritizing based on urgency.
5. Description of Service
5.1. Included Systems
  • ● Multi-Level Marketing and Ecommerce Platform
5.2. Included Services
  • ● Proper functioning of all quoted features
  • ● Shopping cart and MLM commission tracking
5.3. Delivery Method
  • ● Software will be deployed to the customer’s hosting server
5.4. Service Cost
  • ● Quoted based on customer-specific customization and features
6. Support Exclusions
  • ● Issues arising from operating systems, third-party software, hardware, or network infrastructure are not covered.

Note: This document provides a basic overview of our Service Level Agreement (SLA). For a detailed version tailored to specific client requirements, please contact us directly.