Infinite MLM Software - Help Guide

Support Center

Click on the Support Center menu on the left pane of the window to manage the ticket system.
It consists of the following menus

  1. Ticket Dashboard
  2. View Tickets
  3. Category
  4. Configuration
  5. Open Tickets
  6. Resolved Tickets
  7. FAQ
  8. Logout

1. Ticket Dashboard

Click on Ticket Dashboard menu to view the details of the number of tickets. It displays the total, in progress, critical, new tickets in the ticket dashboard.

2. View Tickets

Click on View tickets menu to view and find the tickets raised from user end.
View Tickets
Enter the following details to view the tickets
*Category:- Select the ticket category from the drop down menu
*Tags:- Select the tag from the drop down menu

Click on the Show button to view the tickets under the category as shown in the above screenshot.
Find a Ticket
Enter the following details to find a ticket
*Search For:- Enter the details based on the option selected under Search In drop down menu
*Search In:- Choose any one of the options ( Ticket ID, User ID, Assignee, Subject) from the drop down menu
Click on the Search button to find a ticket as shown in the below screenshot.

Click on the More button marked red in the above screenshot to filter and find the tickets.
Enter the following details
*Category Name:- Select the category Name
*Date:- Enter the date on which the ticket is created
*Search Within:- Select any one out of 4 options (Assigned to me, Assigned to others, Unassigned tickets, Only tagged tickets)
Click on the Search button to view the tickets as shown in the below screenshot.

3. Category

Click on Category menu to add new category, to edit and activate/inactivate category.
Click on the Add new category button as shown in the below screenshot.

Enter the following details
*Category Name:- Enter the new category name
*Assign to:- Enter the employee name

Click on Create category button to create a new category and the message “Category created successfully” gets popped up. The new category will be listed under manage categories as shown in the below screenshot.

Click on the icons marked red in the above screenshot to inactivate and edit the category.
Inactivate general
Click on this icon to inactivate the category.
Edit general
Click on this icon to edit the category.

Click on Edit Category button to edit the category. The message “ Category updated successfully” gets popped up.

4. Configuration

Click on Configuration menu to configure the status, tag, priority of the tickets.
Click on the activate/inactivate icon under the action field to activate/inactivate the status , tag, priority of the tickets.
Status
Under this tab, click on the Add new status  button. Enter the status name in the space provided as shown in the below screenshot.

Click on the Submit button to add the new status to the list. The message “New status created successfully” gets popped up.

Tags
Under this tab, click on the Add new tag button. Enter the tag name in the space provided as shown in the below screenshot.

Click on the Submit button to add the new tag to the list. The message “New tag created successfully” gets popped up.  

Priority
Under this tab, click on the Add new priority button. Enter the priority name in the space provided as shown in the below screenshot.

Click on the Submit button to add the new priority to the list. The message “New priority created successfully” gets popped up.  

5. Open Tickets

Click on Open Tickets menu to view the open tickets in the system.

6. Resolved Tickets

Click on Resolved Tickets menu to view the status of resolved tickets.

7. FAQ

Click on FAQ menu to add the FAQ in the ticketing system.
Enter the following to create the FAQ
*Category:- Select a category from the drop down menu
*Question:- Type the question to be added in the FAQ
*Answer:- Type the answer for the question in the space provided.

Click on create button to create the FAQ. The message “ FAQ created successfully” gets popped up.

8. LogOut

Click on Logout to logout from the application